Frequently Asked Questions
You can find the answer to many questions about BetStop - the National Self-Exclusion Register™ here. If your question is not answered, please contact us.
While you are registered
Finishing your self-exclusion
Registering is quick and easy through our sign-up page.
All you need is a mobile phone number, email and either an Australian driver's licence or Medicare card.
If you need any assistance, or want to use an identity document other than a driver’s licence or Medicare card, please call 1800 238 786.
Once registered you will be self-excluded from all online and phone wagering providers licensed in Australia.
All you need to register is a mobile phone number, email address and either an Australian driver’s licence or a Medicare card.
If you need any assistance, or want to use an identity document other than a driver’s licence or Medicare card, please call us on 1800 238 786.
No. Signing up for BetStop - the National Self-Exclusion Register excludes you from all licensed online and phone wagering companies in Australia.
When registering, you will be provided with the option to nominate someone to support you through your self-exclusion. You can nominate up to 5 people to support you.
This would be a friend, family member, or anyone you feel can support you.
This is optional and you can change or add support persons at any time.
You should discuss this role with your support person and have their consent before you nominate them.
If they say yes, we will contact them at various stages during your self-exclusion and let them know if your registration changes – for example, if you want to extend your exclusion period.
When registering, you will be asked if you want us to remember your details after the end of your self-exclusion.
If you agree, we will retain your account information at the end of your exclusion period so that you can be excluded from phone and online wagering again at any time without needing to register again.
You can change your preference for this any time in your account.
No. A person needs to register themselves for BetStop - the National Self-Exclusion Register.
If someone in your life would benefit from self-exclusion, you may wish to discuss it with them.
We understand that it can be difficult having these conversations. Gambling Help Online provides information on how to have these discussions, as well as information on support that is available, including how to access professional counsellors.
No. You must register with BetStop - the National Self-Exclusion Register even if you are registered with an existing program.
We take securing your personal information very seriously.
If you have forgotten your password, please click ‘sign in’.
When you are directed to the sign-in page, please click ‘Forgot password?’ and enter the email address you used to register.
You will be emailed instructions on how to reset your password.
You can extend your self-exclusion at any time through your account.
We will let you know before your exclusion period ends and ask if you want to extend.
You can apply to cancel your self-exclusion early after at least 3 months of self-exclusion.
To cancel, you must complete a statutory declaration to confirm you have seen a counsellor or a general practitioner to discuss your decision to cancel your self-exclusion.
You will be removed from BetStop - the National Self-Exclusion Register 7 days after we have received your completed cancellation application. If you have a support person, we will also notify them.
You can withdraw your application to cancel at any time during this period if you change your mind.
You can add or remove a support person at any time through your account.
If you have registered with BetStop - the National Self-Exclusion Register, online and phone wagering providers should not:
- allow you to open an account
- allow you to place a bet
- direct market their services to you.
If you think a wagering provider has broken the rules, please let us know by submitting a complaint.
Self-exclusion is a great way of taking control of your gambling and there are many other support options that you can put in place. Our gambling support page has further information on other supports that is available.
We will let you know before your exclusion period ends. Remember, you can extend your exclusion period at any time.
We will remove you from BetStop - the National Self-Exclusion Register at the end of your exclusion period.
You can register to exclude yourself again at any time.
Yes. You can register with BetStop - the National Self-Exclusion Register at any time.
No. Wagering providers must close any existing accounts if you self-exclude.
If you want to start gambling again, you will need to open a new account.