Contact Details

We will respond to you via the contact details in your account, unless you choose to remain anonymous.

We may need to contact you for further information or evidence in order to look at your complaint. Information about how we handle your contact details and other information in your complaint is available in our privacy policy.

You may make an anonymous complaint, but this may limit how we can investigate your complaint. If you choose not to provide a phone number or an email address, we will be unable to contact you to discuss your complaint or seek additional information from you.

If we have your email address, we will acknowledge your complaint. We will usually respond on the next business day but always within three business days.

If your complaint is about someone breaking Australia’s online and phone gambling self-exclusion laws, we will provide your complaint to the Australian Communications and Media Authority (ACMA) as the regulator of online and phone gambling in Australia. You will generally only be contacted if further information is required. In some cases, you may also be contacted if we have additional information that may assist you.

Information about how the ACMA collects and handles personal information is available in its privacy policy.